Refund PolicyRead the full terms of our refund policy.
Read the full terms of our refund policy.
Satisfaction is guaranteed
Sam Solutions takes its clients very seriously. We want to build strong relationships with each of our clients. We want them to be happy with our services and build a trusting and everlasting business relationship.
If our clients are unhappy, we offer a very fair and generous refund policy. After all, all our clients are entitled to a full refund if they are not satisfied with the services provided by Sam Solutions.
Our refund terms
If our clients are not happy with our products, and this is rare, a refund will be granted based upon the following terms being met. If these terms are not met, then a refund may not be permitted.
Please note that all refunds are at the discretion of SAM Solutions, based on the following criteria:
- The client must provide the original invoice for any refund that they wish to take place.
- A product exchange may also be granted, but only at the current selling price of the product.
- Exchanges or returns can only be done within 5 working days of the original invoice.
- Any returned products must be in their original packaging with no signs of damage, breakage or defects.
- Refunds or exchanges do not apply to consumable products. This includes software, DVDs and scanners.